Having Parkinson’s disease, a 72-year-old woman was devastated when she missed her own husband’s burial because her cab was late.
Kerrin Terry told A Current Affair, “They took that chance away from me.”
“I had no idea they weren’t going to turn up.”
Despite having Parkinson’s disease, Terry’s thinking is still bright, and she never dreamed she would miss the funeral of her devoted husband Brian.
“It was her last goodbye.
She was unable to bid farewell “Sarah Bacic, her daughter, spoke to A Current Affair.
After being confined to a nursing home in Sydney for two years, Mrs. Bacic did everything in her power to ensure that her mother, who is wheelchair-bound, could attend the funeral.
Two days before to the funeral, Mrs. Bacic made a reservation for a maxi taxi with 13cabs and double-confirmed her reservation the day before.
Her husband Jason Bacic claimed that the driver then called his wife two minutes prior to pick-up to say, “I am two minutes away,” and that he would call when he arrived.
However, more than 30 minutes later Mrs. Bacic received a call from the nursing home informing her that her mother was still waiting, which frightened the already distraught family.
They claimed that although the driver had closed the work, no one had been picked up, according to Mrs. Bacic.
They did state that we have made your reservation a priority, Mr. Bacic said.
“How much more of a priority do you need to have an elderly woman who is crippled and bedridden attend a funeral?”
The family claimed to have made numerous calls.
The Bacics claimed they delayed the procedures as much as they could despite being warned repeatedly that the next taxi would arrive in just ten minutes.
However, after nearly an hour elapsed, they were compelled to make the heartbreaking decision to proceed with the funeral.
Mrs. Bacic stated that although her mother was able to view the burial online, “she was pretty distraught.”
Then, while the wake was going on, Mrs. Bacic got a call.
“13cabs is profoundly saddened to learn about Ms Terry’s experience and apologies without reservation,” the taxi company stated in a statement.