A shopper criticized Kmart for its stance on keeping track of the receipts of customers who used its self-checkout machines.
She claims that the retailer placed an employee at the exit to check the documents of those who left the store.
The woman said that she “skipped” the line in front of the woman who was checking the receipts because she didn’t want to participate in the nonsense.
She claims that she didn’t want to participate in the nonsense and left the store after she was placed at the exit.
She then posted a message on Facebook, where she stated that she heard the employee say “Ma’am” as she continued to walk.
She said that retailers should either require customers to be honest at the self-checkout or reinstate the staffed registers.
Some also expressed their concerns about the lack of space at the self-checkout machines and how it would affect young employees.
A video posted on TikTok claimed that carrot sales had gone through a roof after the employees became checkout operators.
@stevesammartino Are you completely honest at the self service checkout in the Supermarket? #retail #retailhack #selfservice #checkout #coles #woolworths #prices #discount #stealing #costcutting #robots #staff #wages #technology #business #retailstrategy #motivation #secret #ideas #innovation #costcutting #fyp #foryou #foryoupage #supermarkets #carrots ♬ original sound – Steve Sammartino
A spokesperson for Woolworths noted that the company still has staff members who are available to assist customers who prefer not to use self-checkout machines.
A Kmart representative noted that bag checks would still be a condition of entry even if the customers made purchases using the machines.