A flight from Melbourne, which was on its way to Bali, was forced to turn around and return to Melbourne after it was informed that it wasn’t allowed to land in Indonesia.
According to news.com, the plane was not allowed to land due to the country’s aviation authority. It was a major blow to the holiday-bound passengers, who had already waited for hours at Melbourne Airport.
Although the plane took off around 11pm, passengers did not know that it would be landing back at Melbourne Airport on Wednesday. According to one of the passengers, the whole experience was a holiday nightmare. T
hey were almost made to land at Denpasar before the pilot informed them that they were not allowed to do so.
According to the frequent flyer, the captain informed them that they were considering other options such as Perth and Darwin but opted for Melbourne due to the plane’s fuel supply.
When the plane landed in Melbourne several hours after leaving, the passengers were informed that the Boeing 787 was not allowed to land at Bali Airport.
One of the passengers said that most of the holiday-bound people were annoyed by the situation, especially since they had already been disrupted several times.
The staff members also said that they had never seen such an incident happen.
According to a statement released by Jetstar, the company’s internal miscommunication led to the flight not being allowed to land in Bali. The pilot was then informed that the plane was rejected.
According to a statement released by the company, the miscommunication resulted in the aircraft swap not being approved by the country’s aviation regulator.
As a result, the flight was forced to return to Melbourne. The company also rebooked the passengers on another flight.
The company also issued an apology to the customers for the miscommunication. It noted that the incident was very frustrating for the passengers.