In response to the increasing number of customers shopping at supermarkets, Woolworths has introduced a new self-checkout system that uses AI and camera vision to detect when items have been scanned incorrectly.
If an error is detected, footage of the missedscan appears on the register screen, allowing customers to re-scan their purchases.
In addition, a light on the camera that’s above the cash register changes colors depending on the issue. The PIN pads are also blacked out in this vision.
The system was first introduced in February 2022 in a trial phase at a Woolworths in NSW. It has since been rolled out to more than 250 stores.
According to Woolworths, the system is being rolled out to more stores in NSW, Queensland, and Victoria. It’s designed to help reduce the number of missedscans and make shopping easier.
Although most customers do the correct thing by using the self-checkout machines, there are still many mistakes that can happen.
Although the company is grateful for the support it has received from its customers, some customers are not happy with the new system.
They claim that it’s an invasion of privacy and they don’t appreciate how they’re being treated.
One of the customers said that she’s sick of waiting for help because the staff members think she stole something.
Another said that the system prevented them from paying for their purchases because it detected a missedscan due to a child in their trolley.
The system might also flag other potential issues such as the misplacement of products in trolleys or baskets, as well as the passing of items through as an unrelated purchase.
It will be used to train new employees. In addition, signs inform customers about the system’s operation.
In response to the controversy, the company noted that it has strict policies that protect the privacy of its customers.
The new technology was revealed last year after it was reported that several major retailers, such as The Good Guys and Kmart, were using facial-recognition cameras at their front doors.