In response to the nationwide outage that occurred two weeks ago, Kelly Bayer Rosmarin, the chief executive officer of Optus, resigned from her position.
In a statement released by Singtel, the company’s parent company, Rosmarin said that it was the right time for her to step down.
On Friday, Rosmarin appeared before the Senate to discuss the incident and how the company handled the situation.
Through her testimony, Rosmarin was able to talk about the company’s commitment to restoring the trust of its customers.
After considering her personal situation, Rosmarin decided that it was the best time for her to resign from her position.
According to the company, the outage was caused by a configuration issue with over 90 Cisco routers. This issue was not able to cope with the changes in routing information that were provided by the STiX.
In response to the issue, the company has made various changes to prevent it from happening again. In April 2020, Rosmarin became the CEO of Optus. She also served as the deputy CEO of the company before that. Yuen Kuan Moon, the group CEO of Singtel, praised Rosmarin for her achievements.
Kelly Rosmarin was appointed as the CEO of the company at the start of the pandemic.
In 2022, she was responsible for overseeing the country’s biggest data breach, which happened after a cyber-attack was carried out on a company.
During her testimony before the Senate, Rosmarin maintained that she had not thought about her future plans.
Despite this, she was still able to discuss the company’s response to the outage and how it communicated with the public and government officials.
According to her, she did not talk to Michelle Rowland, the communications minister, until around four hours into the outage.
She also noted that the company only conducted a few media interviews during the incident.
However, she said that it was unusual for a CEO to hold a press conference during an outage.
Michael Venter, the chief financial officer of Optus, has been named as the interim CEO of the company.
He will be assisted by Peter Kaliaropoulos, who has been appointed as the new chief operating officer of the company.
Yuen said on Monday that the company needs to regain the confidence of its customers.
According to him, the company’s priority is to establish a path to renewal for its customers and community.
