Hungry Aussies near a McDonald’s restaurant in NSW’s Northern Rivers are fed up with its slow service. They’re asking the company’s upper management to take action to improve the situation.
While McDonald’s is famous for its fast food, locals claim that the restaurant on Bangalow Rd in Ballina is anything but fast.
Hundreds of residents have expressed their anger at the restaurant’s “frustrating” situation. They blame the company’s management for not helping the staff rotation, which they claim is not enough to handle the demand.
According to locals, the restaurant typically takes around 35 to 45 minutes to process orders. They also claim that the young staff members are getting abused by the customers.
According to one customer, the restaurant’s wait time has been around 35 minutes for several months now. He then demanded that the company’s management take immediate action to improve the situation. Another person noted that the restaurant’s slow service is not the fault of the young staff members.
One man said that the restaurant’s slow service is not acceptable. Many residents are also worried about the welfare of the restaurant’s staff members. They believe that the owners should take immediate action to address the issue.
A man posted a message on the restaurant’s Facebook page, complaining about the understaffing and poor service.
A spokesperson for McDonald’s Australia confirmed that the restaurant at the BP Travel Centre and the McDonald’s in the Central Business District in the city of Ballina were taken over by a franchisee in September 2023.
The spokesperson noted that feedback is very important to the company as it allows them to provide the best possible customer service. To address this issue, McDonald’s Australia has started to hire more staff members and improve the restaurant’s cleanliness.
To ensure that its customers are treated with respect, the spokesperson said that the company does not tolerate anti-Social Behavior. The team is working to make sure that the restaurant is meeting the high standards that it sets.