In response to an angry customer, Coles apologized for letting down their customers.
Comedian Joe Salanitri of Melbourne shared a video he made about his experience working in a supermarket, which he said many Australians can relate to.
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During his visit to his local Coles, Salanitri explained how he was forced to use a self-service checkout.
In his expletive-filled rant, he claimed that he and his colleagues are now working for the supermarket chain.
After completing the self-service checkout, Salanitri informed the store’s manager that he needed to send his tax file number to get paid.
He then asked the company what he could do next. Some of his suggested actions included placing the order on the shelf, getting the cart reversed, and locking up.
Salanitri then asked the staff what he could do next. He said he didn’t know how to pack the bags with the condiments and was confused about what was going to be included in the food. He also wondered what he could do with the grapes.
Although Salanitri made light of some of the issues in the video, it has been widely shared across Australia, with many people calling the self-service checkout system “labour”. In response to the criticism, the supermarket chain said it was sorry and had taken the issue seriously.
In its response, the company said it was sorry for the inconvenience caused by the system. It noted that it should have added more options to make the process more convenient for customers.
In response to Salanitri’s video, the company said it would share his feedback with its operations team. However, this didn’t go far enough. As the video has been shared across Australia, people have also shared their own experiences with the system.
In response to the video, many people have shared their own experiences with the system. They said that they don’t want to use the system and that they’re already paying top dollar for the service. Others noted that the system takes jobs away from the people who need to work in the store.
One person noted that the system starts with the self-checkout and then takes jobs away from the people who need to work in the store. Another person said that they would never use the system and that they don’t get a discount for doing their job.
Another person said that the system is not just limited to supermarkets. Retail chains all around the world, such as Australia’s Coles, have been implementing self-checkout methods for some time. In recent months, they have been adding various security measures to their systems. Some of these include cameras that are directed at the shopper and inside their bags, as well as new technology that can help detect if the person is actually scanning.
Many Australians have accused supermarkets of turning them into criminals by implementing strict security measures at the checkout counter.