If you’re a Westpac customer, you might have had a frustrating day trying to access your online and mobile banking services.
The bank’s services were down for at least six hours, leaving many customers unable to access their money.
What Happened?
Westpac first acknowledged the issue on social media at 9:16 am, apologizing for the inconvenience and assuring customers that their teams were working to fix the problem.
However, customers continued to report issues until 3:00 pm, when the bank finally announced that the services had been restored.
Update: Our online and mobile banking services have now been restored.
We appreciate your patience today, and we apologise for any inconvenience. https://t.co/0dsM0eVKXk
— Westpac Bank (@Westpac) February 16, 2025
Customer Frustration
Thousands of customers took to social media to express their frustration, with many reporting that they couldn’t access their money when they needed it.
Some were stuck in difficult situations, like one customer who was stranded on the highway and couldn’t pay for fuel.
Others were concerned about the frequency of outages, with one customer pointing out that this was the fourth time in recent months that the service had gone down.
Westpac’s Response
Westpac responded to some customer complaints on social media, apologizing for the inconvenience and offering to help.
The bank also provided individual responses to some customers, asking them to send a direct message so they could assist further.
A spokesperson for Westpac told 9news.com.au that the bank was aware of the issue and had restored services, apologizing for the inconvenience caused to customers.
What’s Next?
If you were affected by the outage, you should now be able to access your online and mobile banking services as usual.
Westpac has apologized for the disruption and is likely to be working to prevent such outages in the future.
In the meantime, if you have any issues or concerns, you can reach out to Westpac’s customer support team for assistance.