The Busy Bees centre in New Lambton allegedly failed to inform the child’s parents of the incident, which occurred on February 20 last year.
The child slipped and hit their head on the bathroom floor, but staff did not provide first aid or monitor them for concussion.
The regulator’s letter states that the centre’s breach of national safety standards may have resulted in serious brain injuries, bleeding on the brain, or even death.
Centre’s History of Non-Compliance
The centre has a history of substantiated breaches of national safety standards, with over 50 instances recorded between 2020 and 2024.
Previous incidents include a staff member being cautioned for inappropriate discipline, a child suffering burns to their leg, and another child sustaining a fractured shinbone.
The centre has also breached regulations relating to hygiene, safe food practices, and protecting children from harm and hazards.
Government Response and Reforms
Acting Minister for Education Courtney Houssos described the claims as “horrific” and “completely unacceptable,” stressing the government’s commitment to reforming the sector.
Proposed reforms include increasing fines for poor-quality operators and publishing performance records.
However, Greens MP Abigail Boyd expressed frustration over the regulator’s handling of the situation, arguing that the independent review’s findings did not accurately reflect the regulator’s efficacy.
The outcome of the regulator’s threat to cancel the centre’s approval to operate remains unclear.