Jetstar Passengers FUME Over ‘Dodgy’ Scales SCAM: Furious Flyers Slugged With Outrageous $65 Fees at the Gate After Carry-On Bags Mysteriously Become HEAVIER Moments Before Boarding
- Furious Jetstar passengers have accused the airline of using ‘dodgy’ scales after being slugged with surprise $65 excess baggage fees at the gate.
- Travellers claim their carry-on bags, which were under the 7kg limit at check-in, mysteriously gained weight on portable scales just moments before boarding.
- In a brazen response, Jetstar has denied any issue with its scales, blaming customers for ‘user error’ and insisting they are ‘accurate’.
- One outraged passenger has now taken her fight to the Commerce Commission, refusing to let the airline get away with the ‘dodgy’ practice.
Budget airline Jetstar has been slammed by outraged passengers who claim they are being ripped off by a ‘dodgy’ scales scam that has seen them slugged with outrageous $65 fees at the boarding gate.
Furious travellers have come forward with shocking stories of their carry-on baggage suddenly becoming heavier when weighed on portable scales just minutes before their flight, despite being well within the 7kg limit at the check-in counters.
Passenger Arron Paul, flying from Wellington to Auckland, was left stunned after his bag, which he weighed twice at under 6.2kg, suddenly tipped the scales at a whopping 7.5kg at the gate. ‘I asked to speak with the supervisor and the supervisor came out and just handed me an EFTPOS machine,’ he said, revealing he was forced to pay the surcharge.
In another stunning incident, flyer Lauren Wessels had a similar experience after her bag, which had twice come in under the limit, was also clocked at 7.5kg. ‘They said I’d have to pay the $65, and I said, ‘No, that’s not happening,’ she fumed. Refusing to be ripped off, Ms Wessels was forced to frantically repack her bags on the floor to avoid the fine.
‘I didn’t lose money, but for me it’s a matter of principle. These scales are either out of calibration or there is something wrong with them,’ she said, confirming she has now lodged an official complaint with the Commerce Commission.
Despite the flood of complaints, Jetstar has shamelessly denied any issue with its equipment. Cabin manager Simon Davey brazenly blamed customers for the problem, claiming the inconsistencies were due to ‘user error’.
‘The majority of our customers will be self-weighing, and we can’t monitor everyone who is self-weighing,’ he said, before making the audacious claim: ‘We can offer a guarantee that our scales are accurate.’
The airline’s response has done little to quell the fury, especially after another passenger revealed a ‘ridiculous’ loophole in the airline’s baggage policy. A British expat flying from Brisbane was told her bag was 3kg overweight and she would be charged $70. Instead of paying, she simply took the 3kg of items out of her bag and carried them on by hand, while staff watched on. ‘Have you ever heard anything so ridiculous,’ she said on social media. ‘Tell me how that makes any sense whatsoever.’