A customer of Optus stated that they received 48 text messages from their provider.
According to the user, who goes by the name U/KoiPanda, they received confirmations and security codes that indicated that the company was processing a new service.
The user stated that they had been on the phone with Optus for four hours.
After several attempts to resolve the issue, the company’s staff members told them that they could not prevent the new services from being activated.
They then told them that they would get a response within a couple of days.
The user then confirmed that they had filed a complaint with the telecommunications industry ombudsman.
Optus then informed them that their number was mistakenly associated with a test account, which led to them receiving more activation confirmations.
The user noted that although it was a frustrating experience, none of their information was revealed.
They said that Optus would remove their number from their tests.