Despite being an ANZ customer for five decades, Keith Leadbetter, 93, is moving away from the bank due to poor treatment by its staff.
He said that age is just a number and that he goes to various places, such as supermarkets, post offices, and chemists.
Despite his advancing age, Leadbetter is still able to live independently in his home.
He also volunteers at a local meal delivery service known as Meals on Wheels.
He told A Current Affair that he doesn’t let his condition keep him from doing his usual activities.
Although he can still walk around due to his vision, he can’t see clearly.
For the last two decades, he has been doing his banking at the same branch of ANZ in Queensland.
However, his last visit to the bank soured his experience.
Due to the recent changes in the bank’s operations, Leadbetter said that he was unable to do all his banking transactions on the ATM.
He said that he had been waiting for around 10 minutes before an employee finally came to ask him about his vision.
He then told the employee that he couldn’t see properly and that there was an ATM that he could use.
After he was asked to put his card inside the machine, he said he couldn’t see where he should put it.
According to Keith, the employee then took his card and placed it in the machine.
He claimed that the staff member refused to help him enter his pin number.
Leadbetter said that the employee then told him that his father had macular degeneration and that he could use the ATM.
After a couple of minutes, he was finally able to withdraw his money.
He then thanked the staff member and said that he would probably never go back to the bank.
Leadbetter, who is 93 years old, said that he was treated poorly by the bank’s staff members.
His son, Greg, said that the staff member should have treated his father in a friendlier manner.
Despite the bank’s profits, Greg said that the institution is not focused on the needs of older customers.
Chris Grice, the chief executive of the National Seniors Australia, said that banks should be investing in programs and services that help older individuals maintain their independence and keep them safe while banking.
ANZ, on the other hand, issued a statement and apologized to Keith and his family for the poor experience.
Jackie Auf de Maur, the bank’s general manager for Queensland, said that the bank has contacted Keith and his family to offer an apology.