If you tried logging into your ING Australia banking app or website this Wednesday morning and couldn’t get in, you’re not alone.
Thousands of customers found themselves locked out of their accounts due to a technical glitch. Here’s what happened and where things stand now.
A Rough Start to the Morning for ING Customers
Around 8 am on Wednesday, ING customers across Australia began reporting issues accessing their bank accounts. Whether they were trying to check their balance, transfer money, or make payments, the app and website just weren’t cooperating.
ING Acknowledges the Problem
By 8:30 am, ING took to social media to address the situation. On their Facebook page, they posted:
“We are aware that some customers are currently experiencing issues accessing the ING app and website. Our teams are investigating this issue, and we will provide further updates shortly. We are extremely sorry to any customers who have been impacted.”
Customers Vent on Social Media
Frustrated customers didn’t hold back in the comments. One person wrote, “Again!!! Can’t transfer money to get some breakfast!” Another chimed in, “It is absolutely ridiculous that this is becoming the norm rather than an anomaly.” A third added, “This is happening way too often. Time to get another bank account!!”
It’s clear that this isn’t the first time ING has experienced such issues recently, and customers are starting to feel the strain.
Over 2,000 Reports Logged
According to Down Detector, a website that tracks outages, there was a significant spike in problem reports concerning ING around 8 am. Over 2,000 customers reported issues, highlighting the widespread nature of the outage.
Services Begin to Return
By 10 am, there was a silver lining. ING updated their customers with some good news:
“Services are returning to normal. Most customers should now be able to access the ING app and online banking and make payments and transfers. As we complete the restoration, some overseas customers may be experiencing some issues accessing the app and website, and we will provide updates on this shortly. We sincerely apologise to any customers who have been impacted.”
Third Time’s Not the Charm
This incident marks the third significant disruption to ING’s banking systems in recent weeks. Each outage chips away at customer confidence, and many are wondering what’s being done to prevent future issues.
What to Do If You’re Still Experiencing Issues
If you’re among the customers who are still having trouble accessing your accounts, ING recommends trying again later as they work to fully restore all services. You can also reach out to their customer service for assistance.
Looking Ahead
Technical glitches are an unfortunate reality in our modern, digital banking world. However, frequent outages can erode trust. ING will need to address these recurring issues head-on to reassure their customers that their money is secure and accessible when they need it.
Alternatives to Consider
For those thinking about switching banks due to these ongoing problems, it’s essential to do your research. Look into other banks’ reliability, customer service, and the features they offer to find the best fit for your needs.
Final Thoughts
Being unable to access your bank account is more than just an inconvenience—it can disrupt your day-to-day life. As ING works to resolve these issues, customers are left deciding whether to stick it out or move on to a more reliable banking option.
Have you been affected by the ING outages? Share your experiences and let us know how you’re managing during these technical difficulties.