CHAOS FOR MILLIONS: Commonwealth Bank’s Planned Maintenance Goes Haywire, Leaving Aussies Stranded Without Online Banking on Saturday Morning
- Millions of Commonwealth Bank customers left in the lurch after planned maintenance takes longer than expected
- Angry customers take to social media to vent their frustration, with some missing crucial appointments and transactions
- CBA finally restores services at 10:30am, but not before causing widespread disruptions to daily life
Millions of Aussies woke up to a Saturday morning nightmare as the Commonwealth Bank’s planned maintenance on its online banking system went awry, leaving customers unable to access their accounts. The outage, which lasted for several hours, sparked outrage on social media, with users venting their frustration at the inconvenience.
**”I just lost my slot for my specialist appointment and may have to wait 6 to 8 months for another appointment,”** wrote one furious customer on social media. Another customer fumed, **”Literally trying to pay all last night and this morning, can’t even transfer the funds to pay it. This is unacceptable.”**
The bank had informed customers of the planned maintenance in advance, but the extended outage still caught many off guard. The affected services included payments and transfers on the CommBank app, NetBank, and over-the-phone banking.
CBA finally updated its website at 10:25am, stating that **”all CommBank banking services are now available following the planned maintenance this morning.”** The bank apologised for the disruption and appreciated customers’ patience.
The bank’s spokesperson said customers were informed about the maintenance in the banking app several days beforehand, but the extended outage still caused widespread disruptions.
The incident has sparked concerns about the reliability of online banking systems and the need for banks to provide better communication and contingency plans for such outages.