People who use St. George Bank and Westpac have experienced issues with their online and mobile banking services for a third day in a row.
The issues were caused by a system blackout that affected the latter’s services on Monday and Tuesday.
Although the company did not provide a cause for the problems, it noted that its services were back online on both days.
Around 2,000 reports of issues were submitted to the website Downdetector on Wednesday morning, affecting St. George, BankSA, and Westpac.
The companies noted that they were aware that some of their customers were experiencing issues with their mobile and online banking services.
In response, the companies shared a statement on their respective social media platforms and noted that they were working to resolve the issue.
Many of the comments posted by customers of the affected companies criticized the way they were being treated.
One of them noted that the app would not let her access the internet even after she had an internet connection.
One of the customers who spoke out said that they were not receiving an adequate explanation as to why the issues were persisting.
They asked the companies to provide a clear explanation as to what was causing the issues.
One person noted that they were having issues with being able to purchase various types of items, such as food and fuel.
Some St. George customers also pointed out that the app was the cause of the issues. They asked when the bank would update its app, which is similar to how other banks have their services.
Another customer noted that the bank’s app was constantly not working.
According to them, the bank should update its app and follow the lead of other banks by making it more user-friendly.
On Tuesday, over 3,400 complaints were reported regarding the issue with Westpac’s app.
In response, the bank issued an apology to its customers and noted that it was working to resolve the issue.